8th Annual Health IT Leadership Summit

Creating a great customer experience: Not easy, but definitely achievable

Written by Matt Gove
Chief Consumer Officer at Piedmont Healthcare | December 10, 2015

Healthcare is the ultimate consumer business, yet hospitals don’t typically act with the consumer – the patient – in mind.

In fact, very little of what they do aligns with what their customers actually want. That’s because healthcare systems today are primarily built around how doctors practice medicine.

Patients, however, now expect…